Delivery Information

Goods ordered from Hutchings Direct are delivered directly from our warehouse (or directly from our suppliers in some circumstances) to the delivery address specified by the customer. Where payment has been made by PayPal,Credit Card or Debit Card, we reserve the right to decline an order if it is not delivered to the account holder PayPal,Credit Card or Debit Card details provided.

Delivery charges

Deliveries are subject to a charges for carriage where the delivery address is outside of our direct areas of operation. These delivery charges are shown before orders are submitted. Certain products may be eligible for FREE DELIVERY, if this is the case you will see this as part of your delivery options. Our paid for services are via our delivery partners, UKMail or Hermes depending on the priority of the delivery service you select. Items that are in stock are normally delivered to you on the next working day (if you choose Next Day Delivery), within 5-7 Days (if you choose Economy or the free options). Please be aware that if the product you have ordered is not in stock we will send this out to you at the earliest opportunity under the delivery service you selected at the time of order.

We may, occasionally, choose to send your items in more than one delivery. In such cases, you may receive invoices with the items that are delivered but you will only be charged for the total order and delivery once. 

All prices shown on the website are inclusive of VAT.

Delivery Times

Availability status information is shown on the product details page and can be used as an indication of likely delivery times.

In addition to this our website shows on the product buy button additional statuses for additional information such as  "Add To Basket", "Order Item" or "Enquire To Buy". The meaning of these statuses are:

  • Add To Basket: If the product is in stock, the quantity we have in stock will be shown on the product page. If it is in stock but not necessarily in the quantity you require, entering the amount required on the product page or in the shopping basket will let you know if we have all of the quantity you require in stock.  If the product is not currently in stock or doesn't have sufficient quantity, we will order it for you, or reserve stock due in (on popular product lines) for your order. The expected delivery date due in will be indicated on the product page if we have no current stock of that item.
  • Enquire To Buy: This is a special order product, a product that requires more pre-purchase information or we need to check that it is suitable for your requirements. Just fill in the form and we will call you back about the item you are interested in purchasing.

For orders of more than one item, the delivery time for complete deliveries depends on the items with the longest lead time.

Please note that delivery status is subject to stock and availability and the guidelines shown above are not binding.