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Returns & Cancellations

When you click the "Confirm Order" button in the checkout process, we'll send you an e-mail message acknowledging receipt of your order. Your contract to purchase will not be completed until we send you an e-mail to indicate that the item has been despatched.


You may cancel this entire order for a full refund at any point providing that your cancellation request has been received BEFORE we have notified you that the order has been despatched. Once despatched however you will need to return the item(s) once they have been delivered to you. If you need to do return your item(s) instead, please visit the Hutchings Direct Returns & Refunds page for more information. 


Within 14 days of delivery, you may return all or any part of this order. To be eligible for a return, your item(s) must be unused, in the same condition that you received it, must be in the original packaging and needs to have the receipt or proof of purchase. Exceptions and restrictions apply. For more information visit Hutchings Direct Returns & Refunds page.