Who are John Hutchings Services?
Since 1985, John Hutchings Services Ltd, has been one of the top performing and most highly respected supplier of cleaning machines in the United Kingdom. Now in the 40th year, our knowledge of the cleaning industry really is second to none.
A friendly, independent and family-run business, we pride ourselves on our reputation for outstanding customer service, dependability and our ability to treat each and every customer as a distinct individual. Here at John Hutchings Services Ltd we appreciate that every customer is individual and are equally as to important us, irrespective of size or stature. The success of John Hutchings Services Ltd has been solely down to the loyalty and happiness of our customers.
Our experience has ensured that we have fast become one of the leading suppliers of cleaning products in Norfolk, Suffolk, Cambridgeshire, Essex, Bedfordshire and Hertfordshire.
Based in the UK’s most easterly town, Lowestoft in Suffolk, John Hutchings Services Ltd was founded in 1985 by John Hutchings and initially the company specialised in supplying, servicing and maintaining pressure washers to the commercial sector but quickly expanded to include other cleaning machines and equipment for numerous brands.
Our primary goal is to ensure that our customers always receive the best advice, the best products and the best service at all times. We value our customers and see every customer as important to the way we do business. We treat every customer individually and always strive to work as part of a close-knit team, in-tune with our customers needs and requirements.
To achieve the goals we strive to follow these simple rules when dealing with our customers.
- To offer our best advice at all times
John Hutchings will not simply sell you something if we feel that it is not required or we consider that the repair to your cleaning equipment is not economically viable or would not be the best outcome for the customer. - To offer the best, most innovative products
Whilst our spare parts may not always be the very cheapest ones available, we do ensure that parts that are supplied and fitted are of the very HIGHEST QUALITY and wherever possible, they are the manufacturers GENUINE parts. There’s no point in saving money if the part doesn’t perform as it should do. - To listen to our customers and solve their problems
Here at John Hutchings, we very strongly believe that to provide the very best service available, we have to work as part of a coordinated team. We actively take the time to learn about our customers needs and requirements so that we can provide appropriate advice and the correct service at all times. - To constantly learn from experience
John Hutchings accept that very occasionally what we advise doesn't end up being correct or offers the best outcome for our customer, it may be that the part supplied isn't correct or may not always rectify an issue. Here at John Hutchings Services Ltd, we want to hear from our customers when we have not quite performed to the best that we can as this helps us to expand our knowledge, evolve and grow as a company.
John Hutchings Services Ltd have found that in the 40 years we have been trading, a high majority of our customers keep coming back as a result of the high quality of our products, the advice that they receive from us and the quality of the customer service that we provide. We believe that when using a company it should be an experience and not an inconvenience and we want to ensure that the experience our customers have is extremely positive!