That is generally not a problem, however there is legislation in place for PSD2 Strong Customer Authentication that you need to be aware of. In 2022 a law was passed with the sole intention of making online payments safer and more secure. As a result, DO NOT CHANGE your payment address details, these must match the details your bank, card provider or PayPal have stored for your chosen payment method.
If you want to add a delivery address, this can be undertaken in one of two ways, depending on which method suits your requirements.
Method 1 - You either have an existing account or would like to create a new account
This method is best if you want to store your alternative delivery address for future orders. To do this, just follow the instructions below.
- If you are not already logged in to your account or need to create a new account, you will need to either log in or create a new account. This can be done using the Account Dashboard.
- Once you have either created your new account or have logged in to your existing account, in the Account Dashboard, click on the MODIFY YOUR ADDRESSES button and you can edit an existing address or add a new address depending on your preference. Make sure you DO NOT alter the address details that relate to your payment method though.
- Add items to your order and at the checkout stage, because you are logged in, you will see a drop down box in the payment details panel. Make sure that you select the address in the payment details panel that relates to your payment method.
- Untick the "My delivery and billing addresses are the same." box and the delivery address panel will appear below the payment details panel. Simply select the address created in step 2 from the drop down box and this will be the address your order will be delivered to.
Method 2 - You are either checking out as a guest or do not need to save the delivery address
This method creates a delivery address on a per order basis and does not save the address for future use even if you are an existing account customer or have created a new account.
- Untick the "My delivery and billing addresses are the same." box and the delivery address panel will appear below the payment details panel. Fill in the address details you wish your order be delivered to and we will use this address to deliver your order. Your delivery address details will not be saved for future use and if you wish to use them again, you will need to re-enter them for any subsequent orders.