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At Hutchings Direct we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items and by law you have the right to cancel the purchase of most items within 14 days without giving any reason. You also have statutory rights where goods are not as described, not fit for purpose, not of satisfactory quality or defective. If you wish to return your item(s) please complete the form below to obtain your RMA (Return Material Authorisation).
You have 14 calendar days to return any item(s) from the date you received it. To be eligible for a return, your item(s) must meet the following criteria:
The following item(s) cannot be returned (unless defective):
Once we have received your returned item(s), we will perform an inspection of the item(s) returned and notify you that we have received your returned item(s).
Once we have done this, if your return is approved, we will take the following steps:
We will not provide refunds for the following:
Please Note: You may also be liable if the value of the goods returned diminishes due to the handling or general condition of the item(s) or where the item(s) have been found to have been used, tried or evaluated or where they are received by us in an incomplete way i.e. missing components or accessories that would have originally been supplied within the item(s). This will be deducted from your refund.
You will be responsible for paying for your own carriage costs for returning your item(s). You can either arrange your own carriage back to us or we can arrange this on your behalf through our nominated carriage providers. Carriage costs for the original delivery of the item(s) are nonrefundable as we fulfilled our contractual obligation to deliver the item(s) to you.
If you receive a refund and you have chosen Hutchings Direct to arrange a collection for the item(s), the cost of the return carriage will be deducted from your refund.
Hutchings Direct will refund the cost of sending item(s) back to us if it’s defective, damaged or incorrect and is within the return period set out above.
Please complete the form below to request an RMA number.